Our Warmth Matters project aims to tackle fuel poverty across Surrey by providing energy advice and assistance, from helping families struggling with energy bills payments to empowering individuals to take action, such as switching supplier, signing up for new grants and schemes, and providing homeowners with the knowledge and advice they need to make their homes more energy-efficient.
Services we offer:
Our Warmth Matters team deliver advice sessions for groups and individuals at various locations across Surrey, helping households with a mixture of light-touch advice at events, face-to-face appointments at community venues and telephone support. Helping people to keep warmer and spend less through a wide variety of strategies:
• Advice on taking simple measures to save energy and adopting energy efficient habits
• Advice on tackling dampness and mould
• Empowering people to take action with energy debt
• Help with switching suppliers and understanding bills
• Priority Services Register enrolments
Warm Matters run a friendly impartial helpline every Monday 10am-2pm. Call 07442 482284
Please note we are not an emergency or crisis service. If you have a pre-payment meter and are at risk of going off supply, please contact your energy supplier for advice. You can also contact the Surrey Crisis Fund. They might be able to provide support for immediate needs after a disaster or in an emergency, where no other options are available.
For more information please contact our Warmth Matters Project Officers, Katie Cappalonga (email [email protected] or call 01483 447142) and Jo Williams (email [email protected] or call 01483 447137).