Jobs board

Citizens Advice's South West Surrey is looking for a Volunteer Receptionist to provide great customer service towards visitors and clients.
Logo of Citizens Advice South West Surrey.
What will you do?
  • Complete an introduction to Citizens Advice and training for your role.
  • Welcome all clients and other visitors to the Guildford and Ash offices.
  • Manage our email inbox and add clients to our database.
  • Answer the telephone and manage the post.
  • Deal with clients who come in to the emergency drop-in.
  • Help with the day-to-day running of the Citizens Advice service.
What's in it for you?
  • Gain and build on the valuable skills and experience such as communication, IT skills and working in a team.
  • Increase your employability.
  • Contribute to the smooth running of the Citizens Advice service and make a real difference to people's lives.
  • Work with a range of different people individually and in a team.
  • We will reimburse expenses.
What do you need to have? You don't need specific qualifications or skills but you will need to:
  • Be friendly and approachable.
  • Be non-judgemental and respect views, values and cultures that are different to your own.
  • Have good IT skills.
  • Be calm under pressure.
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies including confidentiality and data protection.
  • Be willing to undertake training in your role.
How much time do you need to give?:
  • Ideally we ask for 6 hours per week, which can be over 1 day or spread over 2 days, for at least 12 months.
  • We can be flexible about the time spent and how often you volunteer so please get in touch.
Apply for Job

The Details

Guildford and Ash

Minimum 6 hours per week


Closing Date

More details
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ people and people from BAME communities.
email: [email protected]
tel: 01483 230863

Subscribe to our newsletter

Stay up to date with all our services and we will keep in touch.