Warmth Matters case study

Mrs Andrews approached us for help after building up debts with her energy supplier putting her account into arrears. Mrs Andrews had an online account but struggled to manage things online. We helped Mrs Andrews to understand her energy bills and her online account and completed budgeting exercises to help her with her monthly payments.

We helped Mrs Andrews to register for the Priority Service Register with her energy provider, electricity network provider and water company. We advised Mrs Andrews to register for the ‘Waterhelp’ scheme, a cheaper water tariff which gives a discount on her water bill. We also checked eligibility for the Warm Home Discount and registered Mrs Andrews for this benefit too.

“I was anxious about my bills all the time and nervous about contacting my provider. I didn’t really know what to say. It was a stressful situation until I was put in touch with Surrey Community Action .I was surprised by the help that was available. I can’t thank them enough and really appreciate the work they put in to help me.”

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