Warmth Matters

Do you know anyone:

Who may be struggling to understand their gas and electric bills?

Who will be worried about turning on their heating this winter because they just can’t afford it?

Who live in draughty or hard to heat homes?

We provide support and practical advice to help you stay warm, stay healthy and save money.

Email: davidcarter@surreyca.org.uk or call 07521 503 696 for more information.

Click here for our top energy saving tips.

Are you worried about rising energy prices and paying your gas and electricity bills this winter?

Do you have a pre-payment gas or electricity meter and struggling to top up?

Winter is always an anxious time for people who struggle to stay warm at home, but help is at hand for residents thanks to our local fuel poverty project.

Help available includes:

  • Fuel vouchers for customers of pre-payment meters. To find out if you qualify and for more information, please contact davidcarter@surreyca.org.uk or call 07521 503 696
  • Advice at our community pop-ups at:

The Pathways Centre, Haslemere
Surrey Lifelong Learning Partnership, 109 Southway, Guildford
The Mole Valley Employment & Skills Hub, Leatherhead
Hale Community Centre

Advice and support can also be found by contacting:

National Energy Action’s Warm & Safe Homes Service on 0800 304 7159

Impartial advice for Surrey residents can be found by contacting Action Surrey on 0800 783 2503 or by visiting www.actionsurrey.org

You can also get impartial and independent advice by visiting

Information is also available from The Centre for Sustainable Energy via their website www.cse.org.uk

For more information email davidcarter@surreyca.org.uk or call 07521 506 696

Energy Saving and Fuel voucher scheme

We are working with The Community Wellbeing Team at Guildford Borough Council to deliver an Energy Saving and Fuel Voucher Scheme – designed to help people who are facing a choice between heating and eating.

The scheme helps people who are struggling to pay for their energy with information, advice and guidance on ways to save energy, as well as providing emergency fuel vouchers to help families top-up their pre-payment meters in times of crisis and financial hardship.

Providing people with fuel vouchers means that families will have to cut back less often on essential items and will stay healthier.

If you live in the Guildford Borough Council area you can contact the Community Wellbeing Team on 01483 444 150 for more information about the scheme. If eligible, you will be referred to us for a fuel voucher and further support.

Do you need your Winter Fuel Payment? Could you help someone who is choosing whether to eat or heat this winter?

We are inviting those who receive a winter fuel allowance and feel they don’t need it, to donate all, or part of it to Surrey Community Action so we can help those who need it most. We know that people are more likely to turn their heating on or take a bath or shower if they receive a fuel voucher– things most of us take for granted.

If you can, please pass on your Winter Fuel Payment or make a donation to us and we will ensure it goes directly to those most in need. By working with local organisations such as charities and foodbanks we can target this need.

Donate here

We also offer Money Matters advice sessions to help personal and family finances go further.

For more information, please contact David Carter on 07521 503696 or email davidcarter@surreyca.org.uk